Category Archives: Interviews

India ‘wellness tourism’ holds immense potential

New Delhi:

The ministry of tourism is working on an overdrive trying to match up with other nations that have a remarkable presence in the tourism sector. The man behind the mission is Dr Konidala Chiranjeevi, Federal Minister of State (Independent charge), Ministry of Tourism.

A highly successful Telugu film actor, Chiranjeevi is a member of the Rajya Sabha, whose focus is on niche tourism and he is working towards giving a makeover to the country’s image with his ‘Incredible India’ campaign.

Under the campaign, the ministry is organising road shows to woo foreign tourists through its offices in various countries. And within the country it is providing financial assistance to several states under the ‘Product Infrastructure Development for Destinations and Circuits’ Scheme.

The superstar-turned-politician informs, “We have even instituted a new category of award, which will be given to a state for its proactive role in promoting tourism.”

Image Credit: Nilima Pathak/Gulf News Dr Konidala Chiranjeevi, the actor-turned politician, is focusing on niche tourism and is working towards giving a makeover to the country’s image with the ‘Incredible India’ campaign.

Image Credit: Nilima Pathak/Gulf News
Dr Konidala Chiranjeevi, the actor-turned politician, is focusing on niche tourism and is working towards giving a makeover to the country’s image with the ‘Incredible India’ campaign.

He speaks to Gulf News in an exclusive interview.

After about nine months of experience as tourism minister, what in your opinion are the best ways to promote tourism?

I believe that it is imperative to be interactive and be open to feedback from tourists of all genres – be it foreign tourists like backpackers and business-cum-leisure travellers or Indian tourists, some of whom take one holiday a year to unwind, along with family and friends. So, my mission is to see that everyone has a satisfactory experience, as the best tourism promotion is through word-of-mouth.

What grouse do travellers often have when they visit monuments and tourist spots in India?

While a lot of them go back with good memories, many also complain about unhygienic conditions and suggest we have better basic infrastructure facilities. One naturally feels elated to hear good things about the country. But I cannot forget the meeting with some tourists in Vietnam, when one of the members remarked that though places like Bodh Gaya are sacred and they would like to take home the soil around the shrine as a sign of reverence, people were using the area around it as a toilet! Believe me, it was so embarrassing to hear this.

So what is being done in this regard?

We are vigorously starting the ‘Clean India’ campaign. And to execute it effectively, I am connecting with chief ministers of various states to ensure cleanliness and hygiene practices at tourist destinations. The campaign has to be sustained through adoption and involvement of private and public sector stakeholders as a part of their corporate social responsibility (CSR). And already some organisations, including the Oil and Natural Gas Corporation, Indian Tourism Development Corporation and Sulabh International have come forward and taken up the cleanliness drive at places such as the Taj Mahal in Agra, Red Fort in Delhi, Mahabalipuram in Tamil Nadu and the river banks in Varanasi.

What steps are being taken to promote film tourism, especially after the success of Life of Pi, which was shot in southern India?

Since India offers a diversity of landscape and locations in different states, we are making it an appealing destination for production of both national and international films. In collaboration with the Ministry of Information and Broadcasting, we are initiating steps to have a ‘single window’ mechanism for filmmakers seeking permission to shoot feature films or short films in the country. This will mean that henceforth, filmmakers will not have to run around or wait endlessly to obtain clearance from various departments. Also, to develop synergy between tourism and global and Indian film industry, we are promoting cinema as a brand of ‘Incredible India’ campaign at various national and international forums.

Recently, India extended ‘Visa on Arrival’ facilities to various countries. What is the status on China, which sends around 150,000 tourists to India annually, including many pilgrims to the Buddhist regions?

We extended this facility to Singapore, New Zealand, Luxemburg, Japan, Finland, Cambodia, Vietnam, Laos, Philippines, Indonesia and Myanmar and extension of the same facility to other countries is an ongoing process. Based on travel trends, world tourism scenario and security concerns, we are studying on extending the scheme to China as well. We understand that China is a primary tourism generating market and regular promotions are being done to tap tourists from this region.

India is well known for its ‘medical tourism’, but how about promoting it also as ‘wellness tourism’ destination, in association with practitioners of alternative medicine therapies, as traditionally, that India’s forte?

I agree that ‘wellness tourism’ holds immense potential for India. Our systems of medicine, namely, ayurveda, yoga, panchkarma and rejuvenation therapies are among the most ancient systems of medical treatment in the world. The increased stress levels and mundane lifestyles in many developed nations are driving people to seek inner peace. And the spiritual heritage of our country including meditation techniques is a rage among travellers seeking solace. With this view in mind, recently, a national level consultant was appointed to identify some spiritual tourism locales, including the Sufi circuit, for integrated development and promotion of spiritual destinations.

Any plans of promoting inbound tourism with an eye on smaller destinations that are absolutely incredible, but lesser known?

Considering that the tourism sector has endless potential, we are hastily taking up several campaigns. The two newly introduced campaigns are — ‘Find what you Feel’ and ‘Go Beyond’. The first one emphasizes the fact that tourists from the world over can find the destination or product of their choice in India including – heritage monuments, mountains, rivers, beaches, flora and fauna, cultural hubs, pilgrim centres, adventure parks and exotic cuisines from different states. And the second campaign promotes lesser-known destinations, which are situated on the periphery of the established tourist spots in the country. For this, we are working towards easy connectivity and better infrastructure facilities. My target is to make India at par with other international tourist hubs and at the same time provide greater consumer satisfaction to the tourists.

source: http://www.gulfnews.com / GulfNews.com / Home> News> World> India / by Nilima Pathak, Correspondent / July 15th, 2013

 

Health ministry sets up desk for private healthcare providers

Health minister Godfrey Farrugia launches Business Friendly Contact Desk for private healthcare providers.

Health minister Godfrey Farrugia

Health minister Godfrey Farrugia

Report by Jean Pierre Cassar

A Business Friendly Contact Desk has been set up within the health ministry to promote contacts with the business community for ventures within the health sector.

In a press conference held this morning at the Ministry of Health in Valletta, current Health Minister Godfrey Farrugia accompanied by his Chief of Staff, Claudio Tonna, said the  desk will “serve as a contact point with the healthcare providers.”

All private sector health services will be able to use this new project from self-employed health operators to private clinics and hospitals. It will advice in the development of partnerships between the public and the private health services.

Farrugia said the desk will work hand in hand with private health sector stakeholders “to develop synergistic and complementary public and private health services that will lay a strong basis on which a sustainable health system will be built on a national level.”

This desk, with the collaboration of the Ministries for Tourism and Enterprise, is planned to promote Health Tourism in all ways and serves as a catalyst for private health care providers to seek opportunities in the health tourism market.

The minister said that this would obviously help in removing the bureaucracy from the past years, as the reduction of administrative burdens in itself is to promote health care sustainability.

Farrugia explained how this desk is to reach out and engage with private health insurers and in partnership with the leading government institutions, unions and NGOs.

source: http://www.maltatoday.com / Malta ToDay / Home> News> National / Saturday – May 25th, 2013

Healthy outlook for Dubai’s medical tourism industry

Sobhi Batterjee is the president and chief executive of Saudi German Hospitals Group, which has a hospital in Dubai. Jeffrey E Biteng / The National

Sobhi Batterjee is the president and chief executive of the Jeddah-based Saudi German Hospitals Group, which opened a hospital in Dubai last year. On the sidelines of the 38th edition of the Arab Health exhibition in Dubai last week, he talked about why it makes business sense to provide health care in Yemen and medical tourism in the UAE.

Why did you open in Dubai, where several international hospitals are present?

We were the only regional brand to be recruited by the Government of Dubai to start our project here and we welcomed the idea because we felt the future is here. Dubai will be the Hong Kong of the Middle East. We are targeting those top 2 per cent of India, Iran, east Russia and all Africa to come to Dubai for treatment.

I would not be surprised if Dubai can attract patients from Europe. The locals know the lands. So we know the values. We have been competing traditionally with much more powerful local brands such as King Faisal Specialist Hospital and Research Centre, Saudi military hospitals and King Fahad National Guard Hospital in Saudi Arabia.

You opened a hospital in Sanaa, Yemen, five years ago. Why does it make business sense to go there?

We reduced travel abroad in Yemen [for healthcare reasons] in five years by at least 50 per cent. And we are now making money in Yemen, after five years of hard work. We have treated more than 400,000 people there. Unless we do business with the poor, they will be poor forever. If nobody does business with [Microsoft and Apple] they would go bankrupt. That’s what is happening with the poor. If you take a Rolls-Royce to sell it to somebody in the jungle, nobody would buy it. You have to make a vehicle that will work in the jungle, and he can afford to buy it. That’s what we are doing in Yemen.
How do the prices compare?

We are doing normal deliveries for US$150 (Dh550) in Yemen. It is one tenth of the price we do in Saudi Arabia and probably one twentieth of the price in Dubai. We have to understand there is volume there, and appreciation.
How do you think Dubai can better its position in medical tourism?

Regulations [in Dubai] now allow [medical] professionals to move from the private to the government sector without any restrictions, because they get more benefits in the government sector. This will cause the vicious cycle of price escalation. And this will drive the local private sector out of competition from world medical tourism.

We can’t compete with India, Bangkok, Malaysia and Singapore [unless this stops]. But Dubai has the advantage of infrastructure. Patients need rehabilitation and Dubai is positioned for that with excellent hotels, safety, beaches, restaurants and tourist areas. Patients would love to come and stay for one to two months there. Moreover, patients have a lot of difficulty in going to Europe and the United States due to visa restrictions. So Dubai has a golden opportunity.

ssahoo@thenational.ae

source: http://www.thenational.ae / Home> The National Conversation> Industry Insights / by Sunanda Sahoo / February 04th, 2013

Romania has this year approved a new state aid scheme that focuses on innovative investments

Romania has this year approved a new state aid scheme that focuses on innovative investments, in a move to boost job creation and develop the domestic R&D scene. Although companies looking to apply for state aid may perceive the process as bureaucratic, it is more streamlined than accessing EU funds, said some of the specialists that attended last week’s Access to Finance Workshop on State Aid, organized by Business Review.

The state aid schemes in place support regional development and stimulate investments, which allow companies to gain a competitive advantage, according to Oana Soviani, head of the grants and incentives practice at law firm Salans.
Aid options

There are three state aid schemes running at the moment, with one expected to close this year. Four years ago the government approved HG 1680/2008, with a total budget of EUR 1 billion. The scheme runs between 2009 and 2013 and EUR 600 million of financing is still available. It covers up to 50 percent of eligible costs and has a financing limit of EUR 28.1 million for all regions, except Bucharest and Ilfov County, where it is EUR 22.5 million.

A second scheme, HG 753/2008, had a total budget of EUR 575 million and will conclude this year.

The latest one, HG 797/2012, becomes operational in November and will run for two years. It has a maximum budget of around EUR 100 million and should finance ten projects. This one covers up to 40 percent of the costs with a financing limit of EUR 22.5 million in Bucharest and Ilfov County, and 50 percent with a limit of EUR 28.1 million for other regions.

The manufacturers of components for the automotive sector represent the largest share of recipients through the state aid scheme SAS 1680.

German firm Bosch secured EUR 39 million in state aid to develop car electrical systems and speed sensors. Draxlmaier got EUR 10 million to diversify the production of electrical cables for car manufacturers Daimler and Porsche. Meanwhile Romanian carmaker Dacia received EUR 15.4 million to develop its first SUV, the Dacia Duster, which has enjoyed lively sales. Other companies that have secured funds are active in the medical, energy and tourism sectors.

Companies wishing to get state aid need to have a solid investment plan and a good application file. Short-sighted firms may end up eventually returning the aid.

“In Romania not many applicants have flocked to get state aid, maybe due to the bureaucracy and the detailed applications that have to be made,” said Soviani of Salans. She added that EUR 600 million was still available in June as the money accessed so far has been below the initial estimates.

An investment partially funded by state aid has to be maintained for five years, which is the monitoring period. The two ongoing schemes differ in terms of investment eligibility.

For SAS 1680 the value of the project and the initial investment is taken into account, while for SAS 797 innovation is paramount, according to Soviani.

SAS 1680 has three thresholds including initial investment volumes from EUR 5 million to over EUR 30 million. Investments should create from 50 to over 300 jobs accordingly.

For SAS 797, the initial investment needs to be innovative or have an IT&C component of at least 20 percent of the investment plan. In addition it should create at least 200 jobs in the next three years following the completion of the investment.

Activities in the telecom, IT&C, informatics, R&D and manufacturing sectors would qualify automatically for this scheme, stated the Salans associate.
Eligibility costs

Companies looking to develop new units, extend existing ones or diversify production can apply for state aid, explained Soviani.

“The SAS 797 scheme focuses on innovation, while the SAS 1680 scheme covers investments that involve the asset purchasing of a closed unit, or one which would close without this acquisition,” said Soviani.

In terms of eligible costs, HG 1680 covers manufacturing units, medical and tourism buildings, as well as patents or licenses, and the full personnel expenditure for two years in the case of newly created jobs, according to Manuela Furdui, managing partner at Finexpert, a financial consultancy. The firm currently has 18 files in the approval or analysis stages for state aid. Its clients include Pirelli Tyres Romania and Lufkin Industries.

SAS 797 covers only the wage expenditure for two consecutive years of the newly created jobs. Equipment has to be new and cannot be acquired from companies within the same group, although exceptions have been made in the automotive industry, said Furdui.

The eligible costs for a production unit stand at EUR 370-EUR 425 per square meter, excluding VAT. For a tourism structure they are EUR 750, and for medical care units EUR 850.

“The land value is not included in the investment in SAS 1680, and in SAS 797 neither the building nor the land can be covered, as it is about equipment and software,” said Furdui.

Companies requesting aid under SAS 1680 need to present an investment plan and a techno-economical study. Aside from the investment plan, SAS 797 requires a job creation plan and a business plan.

The investment kicks off four months after the Ministry of Finance grants the state aid for SAS 1680, and in three months for SAS 797.

Source: business-review.ro

source: http://www.balkans.com / Home> Balkan News> Interviews / by Ovidiu Posirca, Business Review / November 05th, 2012

KPJ making healthy strides

KPJ Healthcare Bhd is on overdrive in its search for perfect-fit acquisitions as well as building new hospitals. “The name of the game is expansion. The private healthcare industry in Malaysia has been coming up very strongly. KPJ and other players are on the expansion mode. The demand is there because of the affluent society and good economy,” managing director Datin Paduka Siti Sa’diah Sheikh  Bakir tells StarBizWeek.

She says the catalyst that pushed healthcare in Malaysia is insurance. “Companies, employers and individuals buy insurance. Those are the catalysts. People are investing in their health. They are willing to buy health insurance. They know that if something happens to them, they are covered. So that’s why the business is growing.”

Siti Sa’diah says KPJ grows about 10% to 15% annually and opines that the private healthcare industry is growing more or less at that rate as well.

Siti Sa’diah: ‘We hope to conclude at least one local acquisition and one abroad by year-end.’

A study by Deloitte South-East Asia reveals that private healthcare across South-East Asia is expected to see higher growth as a result of the region’s robust economies, urbanisation and aging population.

KPJ, which is celebrating its 30th anniversary, is currently the country’s largest private healthcare group operating 21 hospitals locally with two hospitals in Indonesia and a retirement and age-care resort in Australia.

“We became aggressive (with the expansion plan) in 2004 and 2005 because of our Al-‘Aqar Healthcare Real Estate Investment Trust (REIT), which allowed us to unlock the value of our assets. The money that came in from the REIT has allowed us to reinvest, and thus, we become an asset-light company,” she says.

Despite its extensive network, Siti Sa’diah says KPJ is keen to build on its extensive network and is currently assessing some offers, locally and internationally.

“We hope to conclude at least one local acquisition and one abroad by year-end.”

She did not reveal the size of the acquisitions. She adds that KPJ has been looking for potential acquisitions continuously. ”We’re ready for two acquisitions a year and also to build two hospitals a year.”

“We are keen on acquisitions… not greenfield. We are more interested in Asean. We have learning curves from Dhaka, Bangladesh and some experience in Bangkok, so we know what the markets are like.”

Additionally, Siti Sa’diah says local standalone hospitals are also potential targets. She said these standalone hospitals could leverage on KPJ’s extensive network as well as cost savings benefits because training and procurement would be centralised.

The healthcare group has earmarked more than RM1bil to set up nine more hospitals throughout the country in its effort to widen its healthcare services.

The nine projects are at different stages of development and they include the five projects listed under the healthcare sector of the Economic Transformation Programme (ETP).

The five projects announced under the ETP will involve initial investments of about RM760mil and will add 822 beds to KPJ’s existing capacity of more than 2,600 beds.

“We’re currently assessing the bidders for the hospital tender in Pahang. The Perlis hospital will be tendered out soon. We’re also waiting for approval of our plan for Johor Baru’s Bandar Dato Onn hospital.”

By 2015, KPJ will have 30 hospitals from the current 21.

Besides the new hospitals, KPJ is also adding capacity to existing hospitals and relocating its facility in Sabah.

“We are building two additional floors to accommodate 50 beds at the Tawakal hospital and another 50 beds at the Damansara hospital. We have 2,600 beds now and it will increase to 3,000 once the expansion is completed,” she adds.

Occupany rates at the group’s hospitals are averaging above 65% .

“Some hospitals have a higher occupancy rate and some slightly lower. But on average it is above 60%. I am happy with the performance.”

In the past few years, KPJ’s financials have remained resilient even in the recent economic downturn. For the financial year ended Dec 31, 2011 (FY11) KPJ’s net profit grew 10.8% to RM131.7mil while its revenue increased 14.5% to RM1.89bil.

Siti Sa’diah sees KPJ registering 10% to 15% growth in revenue this year as it has been performing in the past.

Despite its rapid expansion, KPJ did not need to raise any cash, she says adding that it has commercial papers and medium-term notes of RM250mil which could be utilised if necessary.

She says the group’s model of being asset-light by injecting its building and land into Al-‘Aqar KPJ REIT has also helped to unlock its value.

“These commercial papers and REIT must be planned in such a way that our cash flow is good,” she says.

Through the REIT, KPJ has managed to offload its borrowings, enabling it to consider wider options for future growth.

“That’s why our (net) gearing is low at 0.3 time,” she said. As at Dec 31, KPJ has cash and cash equivalents of RM177.3mil.

She explains that when a new hospital becomes operational, it may not become profitable immediately.

“Revenue may be there but it will be loss making for two to three years,” she says.

“Investors love us,” she says, referring to its consistent dividend payout. KPJ spent about RM200mil in capital expenditure on hospitals and RM100mil to RM150mil on hospital equipment per annum.

“We’re constantly upgrading the business.”

In a report, AmResearch said it liked KPJ’s defensive earnings profile. “Also, a step-up increase in bed capacity via a pipeline of seven new hospitals would accelerate earnings momentum to achieve our conservative three-year CAGR of 17%.

Faster-than-expected patient admission growth, coupled with a one-year hiatus from hospital expansion, has led to shrinking ready capacity. The current occupancy rate of 70% to 75% is a tad below over-crowded thresholds of 85% to 90%.

The research house adds that with a sizeable 22% market share, KPJ is Malaysia’s largest private healthcare provider with a national footprint and growing scale.

It is well-placed to capitalise on the booming and lucrative health tourism, with the doubling of the strategic existing hospital chain in Johor a focal area slated to become the primary destination for tourists.

KPJ has also seen competition intensifying in the private healthcare industry. Like KPJ, other players are also diversifying their respective offerings and expanding their networks.

“Competition is good. With the Asean Free Trade Agreement, there would be free flow of goods and services and healthcare industry is part of it. ,” Siti Sa’diah says.

Separately, KPJ is also gearing itself for medical tourism. “There are two aspects to medical tourism. First, those who come know they can get the service at competitive prices in Malaysia. Secondly, the quality is better. Of course, they don’t have to wait either. For example cardiac surgery in the United States costs US$60,000 compared with RM40,000 in Malaysia,” she says.

Medical tourism currently contributes about 5% of the group’s revenue but it is growing.

“It is more structured now. We have also signed up agents instead of waiting for individuals to come. The Malaysia Healthcare Travel Council was set up two years ago and (healthcare tourism) became part of a national key economic area.

On the 1Care healthcare plan, she says: “If the Government can put a good framework (to it) and nobody is penalised, it is a good concept. It is like a national healthcare plan. We have been waiting for it for a long time.”

Apart from its hospitals, KPJ is also looking at expanding its education arm KPJ International University College of Nursing and Health Sciences which complements its hospital operations. It hopes to achieve university status by 2016.

KPJ has a long-term plan to diversify into new markets and businessed including retirement villages and aged-care services.

“We are moving into age-care locally and have identified two sites. We are already doing acute care, so doing this for the elderly will not be so difficult,” Siti Sa’diah says.

KPJ made its foray into age-care two years ago with the acquisition of a 51% stake in Jeta Gardens, which owns and operates a 25.6ha retirement village in Queensland, Australia. While earnings contribution is minimal, KPJ sees tremendous potential.

Siti Sa’diah says the group’s age-care service in Australia is performing well.

“They are adding more facilities. There are 108 beds now and the government just approved 70 more.

“There are 32 retirement villas and we will be adding 28 more. This will come in phases. We’ll do it progressively,” she says, adding that it was also looking at re-developing the 64-acre property in Australia to include a hospital and a college.

On the setting up of age-care operations in Malaysia, she says that “the timing is right.”

“It is more acceptable now. We are currently studying two sites for our age-care business. We want to look at one site in Johor, where our hospital is so that we can attract Singaporeans.

“We are also looking at a site near our hospital in Ampang. But we have not finalised anything yet,” Siti Sa’diah says.

Currently, overseas contributions to group revenue remain below 10%.

KPJ also intends to grow its business in Indonesia where it currently operates two hospitals – RS Medika Permata Hijau and RS Bumi Serpong Damai in Jakarta.

“We want to grow in Indonesia and possibly in other parts of Asean. One hospital (in Indonesia) is performing well and Bumi Sepong Damai aims to break even by year-end. It’ll need a two to three-year gestation period,” she says.

source: http://www.biz.thestar.com.my / Home> Business / by Leong Hung Lee, hungyee@thestar.com.my / Saturday, June 16th, 2012